📞 Choosing the Right Phone Service for Your Small Business
Phone services are essential for nearly every small business, but with so many options, costs, and technologies, deciding what’s best can feel overwhelming. While some businesses get by with simple “Plain Old Telephones,” most need to consider a PBX system to handle their communication needs.
⚙️ What’s Changed?
In the past, the decision was simply which PBX to buy or lease. Now, with the rise of Voice Over IP (VoIP), you can choose between traditional PBXs, VoIP-enabled PBXs, or even a Hosted PBX Service.
💡 What is a Hosted PBX Service?
A Hosted PBX system functions just like an on-premise PBX but is fully maintained and operated by a dedicated hosting provider. Instead of buying and managing your own PBX hardware, your business “rents” a virtual PBX system. This approach can greatly reduce costs without sacrificing the professional features of a high-quality phone system.
- Minimal equipment on-site: Only phones are required at your business location.
- VoIP technology: Calls are made over the Internet, connecting through the hosting provider’s large-scale telephone network links for cost savings.
- Internet-dependent: Reliable, high-quality Internet access is essential for clear voice calls. HCST recommends a router/firewall with Quality of Service (QoS) to prioritize voice traffic.
💰 How Much Does Hosted PBX Cost?
Costs vary among providers:
- Some charge a flat fee per extension with no usage fees.
- Others have low monthly fees plus usage charges.
Example: For 10 phones (each with voicemail), 1 local number, 1 toll-free number, and under 1,000 minutes monthly, the total cost is around $83/month (excluding Internet). This includes features like automated attendants, ring groups, voicemail, and music on hold.
Phones are a one-time purchase (financing available), ranging from under $100 for basic models to $400 for premium phones with color displays.
🔧 Maintenance Benefits
Unlike on-premise PBXs that require in-house support or paid vendor maintenance, Hosted PBX systems are maintained entirely by the hosting company. Their expertise ensures minimal downtime and no hassle for your staff.
🚀 What if My Business Grows?
If your needs outgrow a Hosted PBX or your Internet can’t handle more simultaneous calls, transitioning to an on-premise VoIP PBX is straightforward:
- Your existing VoIP phones can continue working.
- Phone numbers can be ported back to traditional providers.
- The PBX hardware cost is a one-time investment.
- Monthly phone company fees will apply, but your phone system’s user experience won’t have to change.
📩 Want to Learn More?
Fill out the form below, and we’ll contact you promptly to discuss how a Hosted or on-premise VoIP PBX can fit your business needs.