Break-Fix Support – HCST

Break-Fix Support

Business IT Services

In addition to HCST’s premier Managed Service options, HCST provides “pay as you go” support services for a large client base as well.

HCST’s staff of trained, experienced technical support specialists support clients remotely via “remote control”, or on-site. HCST staff handles ongoing, planned, and emergency services at hourly rates.

All HCST support services are charged by actual time (to the tenth of an hour) and actual travel time. HCST has no minimum charge for support services.

Services Include:

  • on-call support, charged by actual time (plus travel time)
  • Integrated Anti-Virus / Anti-Malware solutions – AV solution managed by, and reports back to HCST Network Management Systems.
  • Patch Management – centrally automated and controlled updates for Microsoft Windows, Microsoft Office and several major third party applications.
  • Workstation backup solutions.

Professional Support

HCST technicians are highly experienced, and we work closely with our clients as a partner in the business critical IT. Please fill out the form below, and we’ll get back with you quickly.