HCST is hiring!
HCST is seeking candidates for a first-level support and ticket triage technician. This IT Support Technician will be responsible for initial analysis of incoming support requests (tickets) and quickly resolving or forwarding to appropriate upper-level technicians for further response. This technician will also be responsible for maintaining an active view of ticket queues and working…
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Not just backups: Business Continuity and Disaster Recovery
As a business owner, IT Manager, or other principle in your organization, are you SURE your organization can recover from an IT disaster? And by disaster, we’re not just thinking a tornado or fire, but a severe server hardware issue, or even man-made issues like malware, RANSOMWARE, or even human error? Of these, RANSOMWARE is probably the most damaging,…
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Ransomware 2018 status
In 2018, Datto surveyed Managed Service Providers like HCST about their experiences with Ransomware. Of the over 2,400 responses, the results are staggering. Between Q2 2016 and Q2 2018, 79% of MSPs reported their clients experienced ransomware attacks. In the first half of 2018 alone, 55% reported attacks against their clients. The average cost in…
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FreePBX by the numbers
FreePBX is an all-in-one IP PBX that provides an awesome array of capabilities out of the box, with more added by the inclusion of several Commercial Modules, and highly customizable to your business needs! HCST is your partner for analysis, installation and configuration of the system (and phones) to meet your needs. The power and…
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Scam Emails with your OLD password
We’ve had a number of clients that have received recent email from someone claiming to be a hacker who broke into their computer and used their webcam to watch them looking at adult websites. That part of the message may tip off most people that it is a scam, but wait! It contains an old…
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What is “Managed Services”
This article was first published in the March 2013 Issue of Technology First Magaine. Barry D. Hassler President HCST There are lots of buzz-words floating around the entire technology industry, and the computer support services side of technology is no exception. We have great terms like “IT”, “cloud”, “BYOD”, and “Managed Support”. For those in…
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