HCST is hiring!
HCST is seeking candidates for a first-level support and ticket triage technician.
This IT Support Technician will be responsible for initial analysis of incoming support requests (tickets) and quickly resolving or forwarding to appropriate upper-level technicians for further response. This technician will also be responsible for maintaining an active view of ticket queues and working with other technicians to ensure they are resolved in a timely manner. The technician is expected to be able to resolve tickets regarding day-to-day issues such as password changes, email client configuration updates and user questions, basic printer issues and any other level one requests.
This position is anticipated to be exclusively office-based, with no travel or on-site services required.
This position is classified as hourly but may quickly grow to full-time salaried with benefits.
HCST requires US Citizenship and clean background checks (local and FBI) on all support technicians.